RICK KENT

2016-present

• Technical specialist, supporting the design, development, and integration of 6S program, to ensure that all deliverables meet field requirements.
• Investigate Customer Service readiness requirements for spare parts and tools.
• Determine best method for tracking inspection and recalibration of all tools.

2015 – 2016

• Led the New Product Introduction (NPI) phase of several upgrade modules/packages.
• Created and managed all activities through ASML’s Zero Repeat Error Game Plan (detailed timed sequence of upgrade steps, schedule, procedures, parts, tools, resources, training, etc.) with the goal of executing flawless upgrades.

2013 – 2015

• Coordinated multiple worldwide installations for 3300 EUV light source.
• Worked with Installation Engineer teams to schedule and determine best install methods.
• Managed issues through First Line Support and Global Support Center for resolutions.
• Managed meetings and reports for Customer with daily updates.

2012 – 2013

• Project Lead for New Product Introduction of Fine Focus Module and Droplet Generator.
• Integrated with several teams and departments to resolve field issues as needed.

2002 – 2011

• Designed materials handling products to resolve system/applications issues and improve productivity, speed, accuracy and yield
• Interfaced directly with customers worldwide, with concentration in Asia
• Prepared papers and presentations for customers, trade organizations and publications

1998 – 2002

• Assessed products and worked with customers to determine next-step designs and upgrades to resolve system problems.
• Designed a series of widely successful materials handling components

1995 – 1998

• Facilitated worldwide Field Service Department, hired and trained personnel, managed day-to-day activities and schedules, established procedures and practices

1994 – 1995

• Reviewed customer problems, determined root causes of system and applications problems, worked with suppliers and Design team to resolve issues
• Created engineering design verification standards
• Reviewed equipment performance and analyzed for possible improvements

1991 – 1994

• Planned and facilitated all manufacturing/replication teams, policies and activities
• Benchmarked system performance specifications to establish acceptance procedures
• Oversaw subsystems integration

1988 – 1991

1986 – 1988

1984 – 1986

1981 – 1984